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BASELINE ENTERPRISE STANDARDS FOR TELEPERFORMANCE PDF

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real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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We help our partners define teeleperformance best strategy to deploy an efficient and unique operation, no matter the location. Behind the numbers, however, customer feedback tells the deeper story of how our people truly demonstrate how Teleperformance Philippines Cares.

Teleperformance in the Philippines Cares about people and the customer experience | Teleperformance

BEST also reinforces consistent best practices in project and Human Resources management in all Teleperformance operations worldwide.

We try to impart the unique culture — we have Teleperformance DNA running through our blood, we live and breathe our corporate values, diversity and inclusion are the norm, employee-volunteerism is strong and vigorous, and the caring nature of the people is innate.

Teleperformance Desktop is a targeted communication solution. At the end of the day, there will be metrics and numbers that show our performance.

The right solution for each brand and customer. It reveals the consistency of our processes, our alignment with Teleperformance values, and continues to reflect the commitment with our employees, clients, customers and shareholders.

This result is achieved through structured processes that provide leaders with consistent assessments of agents’ results. When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions. The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. TCD shows the most current subjects of interest to customers.

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Defining the Best Strategy | Teleperformance Performance Management

At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at enteprrise interaction. We tell them of our global network, the deep well-spring of experience and expertise, and the full range of latest technological tools and solutions for whatever requirement they may have.

Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on baselinf need. Technology has changed the way we communicate. Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world. A tool that empowers management to customize the approach to customers according teleperforrmance their mood, increasing the perceived quality of customer care.

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Avoiding the Leadership Bubble. It is all about teamwork between operations, departments, quality system and the audit team.

A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making.

By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

CCMS is a flexible solution that provides insight into the bottom line, offering a wealth of information and tools to manage productivity, payroll, and client performance. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time.

This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world.

Through its intuitive, web-based report builder interface, users have the flexibility to generate custom reports, evaluate large amounts of information, and increase visibility of their core metrics. Leave this field empty.

This data is stored for reporting and analysis by time period and mood. Now, customers choose how they want to interact with brands and companies. Listening to feedback from stakeholders including employees, customers, shareholders, constituents, etc and then acting on that feedback can be as critical to business success as financial management, strategy and execution. Identifying the main reasons that lead customers to get in touch with Teleperformance is one of the main purposes of TCD.

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We tell every potential client about our high standards. They are included in the following indices: The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere.

We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers.

TOPS improves performance and quality by enabling leaders to spend 80 percent of their time focused on feedback and coaching. It manages programs in languages and dialects on behalf of major international companies operating in a wide variety of industries. TOPS standdards a daily performance management process: The product also evaluates emotions and initiates call recording bsseline if either the agent or customer seems frustrated, stressed, upset or irate.

These are our globally-tested operational systems that guarantee consistently excellent performance through our people. As technology and innovation transform the way companies do business, it will be imperative that…. We consistently monitor our operations to guarantee we achieve the best results. Teleperformance Reports is a web-based reporting system that can be configured to aggregate a wide variety of information from various data sources. At Teleperformance Philippines, our people understand what the work is really about — changing lives every day.