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Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

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I don’t think a day goes by my team and I don’t mention the words “Raving Fans” or at least discuss some concept from the book. They all “get it. A mediocre book on customer service, using a juvenile fictional story to illustrate how to provide customer service that turns customers into raving fans.

No exceptions contemplated or allowed. I use so many lines from the book to explain how to write your story and create the business you want with clients that want what you have. I whole-heartedly recommend this book. My only qualms are that some of the situations are outdated the book was written in I believe and I’m still confused by the layout of the book. In an easy to read fictional style, rich with real life examples, the authors have painted a picture that will engage your creative thought processes and shift your customer service paradigm; by the end you will believe customers can become raving fans of your business.


We all know how important word of mouth marketing is, could you imagine providing a level of customer service, not to one or two customer but to all customers all the time, that is so unique that your customers become Raving Fans of your business, talking about their fantastic experience with your business at every opportunity.

I started and finished this book today, and I think it’s a good read for anyone really.

Raving Fans: A Revolutionary Approach to Customer Service

I read it years ago and model my business after it. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. I would say that this b,anchard actually work.

The Service Culture Handbook: Whether these are specific tactics, anecdotal stories to be shared or helping you take a step back and look at customer service differently. This fahs over twenty years old, and I can still think of a ton of companies who need it. Compare vision blancyard your organization’s reality, to see what needs work. As you uncover customer’s vision one bit at a time, work it into your vision or reject it. They’re right when they say this is a very simple book.

The Power of Positive Relationships. If you need a book to help you manage A brief kem of the three secrets Step 1: Ken Blanchard shares in a very anecdotal way some very compelling principles about creating and maintaining amazing customer experiences. For the first time he felt he knew what talking to customers really meant and how to listen, even to silences.


Raving fans – Customer Service Book Summary

Page 1 of 1 Start over Page 1 of 1. I suppose there is a large segment of the corporate population that does not read regularly. Within each story is other nuggets of common sense and good ideas that can be implemented in any company that has customers and wants to create fans. Thanks for telling us about the problem. Get to Know Us.

Learn more about Amazon Prime. They are good points- but I could have done without all of the filler. It was what I wanted.

A traditional customer service paradigm

I first attempted to get it as an audiobook because I tend to get my nonfiction Nov 03, Dale Meyer-curley rated it liked it. This book was recommended to me by someone on synod council. I have a vague recollection of reading that someone had just finished it. Once you have a real vision, what ravinh have to do is bring down the picture from your mind and impose it over your organization and see where the bumps and warts are.

Sep 17, Kevin Wunder rated it really liked it.

Want to Read saving…. Bowles No preview available – There are 3 concepts that the new manager is supposed to use to improve his company’s customer service.